1. Overview
This Cancellation & Refund Policy explains how cancellations work for BidPilot paid plans and the refund terms that apply to every purchase. It should be read together with section 5 of our Terms of Service .
The short version: BidPilot does not provide refunds. All fees paid for BidPilot plans are final and non-refundable, and cancelling a plan does not entitle you to a refund for the current period or for any previous period.
2. No refund policy
All payments made to BidPilot are final and non-refundable. We do not issue refunds — in full or in part — and we do not issue credits in place of refunds, for any plan, add-on or one-time payment, for any reason. This applies whether or not you use the Service, and however much or little of your plan you have used.
By purchasing a paid plan, you acknowledge and agree to this no-refund policy. It is published on this page at all times, and the same terms appear in section 5 of our Terms of Service .
3. What is not refundable
For the avoidance of doubt, the following are never refundable:
- Plan fees already paid. Fees for the current period and every previous period, including any unused days remaining when you cancel.
- Partial use. No pro-rata refunds for partial periods, unused features, unused seats, or time when your account was inactive.
- Plan changes. Amounts paid before a plan change, upgrade or downgrade.
- Suspensions and terminations. Fees are not refunded if an account is suspended or terminated for breaching our Terms of Service.
- Third-party charges. BidPilot fees do not include your Amazon advertising spend or any other third-party charges. Those are billed by the third party concerned and are governed by that party's own terms.
4. How to cancel
Paid plans are activated manually after payment. There is no in-app card collection, no automatic billing and no auto-renewal, so there are no recurring charges to stop. To cancel a paid plan:
- Email support@bidpilot.online from the email address registered on your BidPilot account;
- Tell us the account and the plan you want to cancel;
- We will confirm your cancellation by email once it has been processed.
If you simply stop paying, nothing further is ever charged.
5. What happens when you cancel
- Access continues to the end of the paid period. Your plan stays active until the end of the period you have already paid for.
- No refund for the remaining time. Cancellation does not trigger a refund, credit or pro-rata adjustment for the unused part of the period.
- After the period ends. Your account moves back to free or limited access. Your data is kept or deleted as described in our Privacy Policy .
- Re-subscribing. You can buy a plan again at any time. A new purchase is a new payment and is covered by this same no-refund policy.
6. Free trial
We offer a free trial (currently 30 days) and no payment is required to start one. Because nothing is charged during a trial, there is nothing to refund for trial use. If you go on to buy a paid plan during or after a trial, that purchase is final and non-refundable under this policy.
7. Billing errors and duplicate charges
Except where a refund is required by law, plan fees are non-refundable. If you believe you were genuinely charged in error — for example, the same plan charged twice — contact support@bidpilot.online with the payment details and we will review the case. Where a billing error by BidPilot or our payment processor is confirmed, we will correct it.
8. Chargebacks and payment disputes
If you raise a chargeback or payment dispute with your bank or payment provider instead of contacting us first, your account may be suspended while the dispute is reviewed, and it may be closed if the dispute is found to be invalid. Please contact us first — most billing questions can be resolved quickly by email.
9. Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with its "Last updated" date, and the version in force at the time of your payment is the one that applies to that payment.
10. Contact us
For cancellation or billing questions, contact support@bidpilot.online .